Last Updated: 21/05/2025
At Perfect Closet, a brand under Advonic Industries Private Limited, we are committed to delivering a seamless and satisfying shopping experience. As a curated marketplace that hosts multiple homegrown and fashion-forward brands, we strive to maintain transparency and fairness in all transactions.
Please review the following policy carefully to understand how returns and refunds are handled on our platform.
1. Brand-Specific Return & Refund Policies
Each partner brand on Perfect Closet may have its own return and refund policy, which can vary in terms of eligibility, timelines, and procedures.
These policies are clearly outlined under the “Policy Details” section on each product page.
It is the customer’s responsibility to review the applicable policy before making a purchase.
2. General Return & Refund Guidelines
Eligibility: Returns and refunds are accepted only under conditions mentioned by the respective brand (e.g., wrong item, defective product, or damage during transit).
Timeframe: Requests for returns or refunds must be made within 2–7 days of delivery, depending on the brand’s specific policy.
Condition: Items must be:
Unused and unworn
In original packaging
With all tags, labels, and invoices intact
3. How to Initiate a Return or Refund
To ensure a smooth process:
Check the product page for brand-specific return/refund eligibility.
If eligible, reach out to us via:
Email: support@perfectcloset.in
WhatsApp: +91 6350639829
Please include the following details:
Order ID
Product images (clearly showing issue/damage)
Reason for the return or refund
Our customer service team will coordinate with the respective brand and inform you of the next steps.
4. Return Pickup Process
If a return is approved, a reverse pickup will be scheduled where available.
Customers may be required to self-ship the product in some cases, depending on logistics partner availability or location.
Return shipping fees (if any) will be communicated prior to confirmation.
5. Refund Method & Timeline
Upon approval by the respective brand, refunds will be processed to your original method of payment.
Refunds typically reflect within 5–10 business days, depending on your bank/payment gateway.
In some cases, store credit or coupon codes may be offered as per the brand’s return policy.
6. Items Not Eligible for Return/Refund
The following categories are generally non-returnable/non-refundable, unless damaged or incorrect:
Personal care and hygiene products (e.g., undergarments, cosmetics)
Custom-made or personalized items
Clearance/sale items marked as “final sale”
Products without original tags/packaging
Always refer to the “Policy Details” on the product page to confirm eligibility.
Important Notes
Perfect Closet acts as a facilitator between customers and partner brands.
While we assist in mediating and resolving disputes, the final decision on return/refund eligibility lies with the brand.
We recommend taking an unboxing video as proof in case of damaged or incorrect items.
Need Help?
Our customer support is here to assist you:
📧 Email: support@perfectcloset.in
📱 WhatsApp: +91 6350639829
We’re always ready to support your fashion journey.
Thank you for shopping at Perfect Closet – Where Homegrown Brands Find a Home.